Customer Support Agent

Our client is one of the top Amazon sellers. This is an amazing opportunity with a premiere company in USA. Please call us, this is truly an exceptional, and stable opportunity with a kind and fair leadership team.  In this role, you will provide customer service in an inbound and upscale contact center. You will provide guidance, answer questions, make recommendations, build and nurture relationships and provide excellent and best-in-class service to the customer.

Position Objective

Give online support to all clients company, with focus on AMAZON customers (mainly USA), clearing doubts, answering inquiries and complaints in a fast, friendly and effective. Hours near 6pm-2am (GMT+3, working hours may change depending on agreements).

Responsibilities

• Handling the customer email queries. 

• Incoming and outbound communication support. 

• Advise customer on inquiries, complaints and comments made by the various online sites, especially AMAZON, answering each in a period.

• Providing a service that is highlighted by the warmth of treatment, customer care and fast and effective solutions to emerging situations

• To know in detail the products sold through the site AMAZON and stock thereof, to support customers on specific queries

Requirements

• Excellent English skills

• Problem solving skills

• Communication skills

• Ability to work in a high paced environment

• Collaborative

• Customer service experience skills (nice to have, but not necessarily)

We offer

• Competitive salary

• Become a part of our international team

• Interesting tasks and challenges

• Friendly Environment

• 20 days of paid vacation and sick leaves per year