Commercial Director

EXECUTIVE DIRECTOR JOB DESCRIPTION

Royal Boutique USA Inc Est. 2013

Royal Boutique USA Inc. is a group of four fast growing e-commerce companies which specialize in Health&Supplements, Beauty, Sporting Goods and Audio Electronics niches. 

Main platforms the company has a presence at are the following: Amazon, Ebay, Walmart, Groupon, as well as there are own Shopify stores.

Main Departments:

–    Sales;
–    Marketing (includes Advertising, Social Media, Traffic and Conversion);
–    Design and Media Content;
–    Customer Support;
–    Seller Accounts Support;
–    Automations and IT;
–    Administrative;
–    Logistics and Finance.

Currently there are 15 employees, including the management team, as well as there are 5 open positions.

The Company manages 4 warehouses and besides US has its presence in Canada and on European markets.

We are looking for an experienced, energy driven, Executive Director with extensive experience in online retail business.

The company specializes in physical products/brands development and retail sales across several online platforms (such as AMAZON, EBAY, WALMART, Shopify stores etc) with annual revenue around $10 mln.
The company owns various brands in Health & Supplements, Beauty, Sporting Goods and Audio Electronics niches.

MISSION – set up, manage and analyze working processes and build team of A-player type employees.

MAIN GOALS for ED position:

IMPLEMENTATION – to analyze ideas and methods offered by CEO and convert them into working processes with proper prioritization:
IDEA -> PROCESS SETUP -> RESULT -> ANALYSIS -> IMPROVEMENTS/ADJUSTMENTS -> FINALIZED FLOW 
TASK MANAGEMENT – to set up workflows (analyze existing and improve if needed) and organize effective task management and reporting system, 
BUSINESS ANALYTICS: company/departments/products metrics analysis and performance improvement,
TEAM MANAGEMENT and KPIs – hire new employees, manager and guide existing team and elaborate and track KPIs.

Currently there are 15 employees (in-office and remotely working) across following Departments: 
– Account (marketplaces) operations,
Finance and Logistics,
Marketing,
– Customer support,
– Design,
Social media.
Personal skills:
STRONG ANALYTICAL SKILLS,
PROACTIVE APPROACH,
PROBLEM SOLVING MINDSET,
TEAM/TASK MANAGEMENT SKILLS,
HIGHLY ADAPTIVE 

DESIRED OUTCOMES:
To improve business operations and increase company profitability by building an effective team structure (assign roles and responsibilities, build KPIs, control and track team performance);
Increase quantitative and qualitative indicators of team performance (2x goal in 4 months, 4x in a year);
Lead company projects and handle team operations;
Strengthen existing team with A players + set up automation for the following positions:
   – Product Research and Development,
   – Account/Listing performance manager,
   – Content manager,
   – Copywriter;
      5. Prepare SOPs and improve current workflow.

Personal skills:

– PRODUCTIVITY – to be able to produce significant output with minimum effort;
– SELF-DISCIPLINED AND GREAT PLANNER – build and effectively manage schedules and projects;
– PROACTIVE AND RESULT ORIENTED – “achiever” attitude, strong stamina and stress resistance