Client Manager — IT Services Sales

Join our Client Services department. We are a young team working in finance and providing consulting services in this area.

We need a positive, energetic person focused on creating a good client experience. The role directly affects our reputation, team targets and client satisfaction. The right candidate learns quickly, welcomes feedback, communicates confidently and keeps progressing.

What we offer:

1. Competitive compensation — Base salary plus bonus.

2. Flexible working schedule — We prepare the schedule a month ahead, taking employee preferences into account. Working hours: 9–18 or 11–20.

3. An excellent product.

4. Non-financial incentives — Each month, the best call-center team receives a voucher for a team outing, such as a yacht trip or karaoke.

5. Team — We are a young, friendly team and help each other.

6. Career development — Results matter more than length of service.

7. A supportive manager — Helps, answers questions and explains clearly.

8. We value quality over quantity — We do not use a fixed call-duration KPI; helping the client is what matters.

9. We cover 50% of the cost of External professional training.

Our ideal candidate:

1. Proactive — Generates ideas, asks questions and solves problems.

2. Communicative — Can handle stressful client situations and respond appropriately to thanks and praise.

3. Able to multitask: During a client conversation, record key comments, verify service information and find answers to questions.

4. A quick learner.

5. Able to identify client needs.

6. Motivated to develop — We want you to grow and will help you do so.

7. Excellent spoken English — Structures information well and communicates clearly. If you meet the requirements above, you may apply even without

Previous work experience.

Your responsibilities:

1. Advise clients and resolve their queries.

2. Work in Bitrix24: take calls, process orders, book services for clients and collect feedback.

3. Confirm client payments.

4. Communicate with other departments.

Knowledge of finance, cryptocurrencies or another client-facing field would be a plus.